Houston Outage: Seven Days Later

Good morning Xfinity, I hope this post finds you unwell, as I have been, since my family and I have been without internet for seven days. During Hurricane Beryl, our complex is located in Montrose, we lost power for approximately ten to fifteen minutes. Our internet, during the hurricane, stayed on the entire time, and yet, when it appeared that the worst of the hurricane had past, and the wind and rain were lightening, we lost internet. Obviously trees and telecommunication lines can still fall and fail even when the worst has passed. However, that worst was seven days ago.

After our internet went out Monday mid-afternoon, it briefly came back on, for mere minutes, before shutting off again. At this point my wife and I assumed it was storm damage and that perhaps in a day or two we would have our internet up and running again. That was seven days ago. Throughout this week we have recieved multiple updates from xfinity via text, none of which are helpful or true. All texts that stated that service would be restored gave the very unhelpful "as soon as possible," with no timeline being provided, even now, seven days later. At one point, this past Wednesday, 7/10, we recieved a text message stating that, "our service was restored!" This was a lie. 

The next three days followed with intermittenet texts from xfinity, stating that they were "aware of our outage and it would be restored," once again, "as soon as possible." Finally, this past Saturday, 7/13, we recieved an update, stating that they expected service in the area to "be restored at approximately 12:55pm," this time of course came and went, with us being sent yet another update, now saying our service would be restored, "as soon as possible." This was the last information we recieved, as of this post xfinity has not even bothered to act as if they are attempting to repair our service. We have yet to recieve any update that they are fixing our service interruption nor do we have a timeline. 

Xfinity, I mean this with all sincerity when I say this, but what the [Edited: "Language"].