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Jesse20
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Friday, May 24th, 2024 7:35 PM

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Houston Outage ETA changed

We've been in an outage for about a week and a half already and no one has come by to fix it. We were given an ETA of May 23rd, at approximately 7:55pm and the day before the date it was changed to "as soon as possible". Our whole street has power I don't see why we're still waiting to have our internet restored.

Question

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Updated 

1 year ago

67

2

XfinityAirelle

Official Employee

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2.6K Messages

1 year ago

 

Jesse20 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

2

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Jesse20

2 Messages

I appreciate the help. I just sent a message.

1 year ago

0

XfinityShawn

Official Employee

 • 

1.6K Messages

@Jesse20 We have received your DM, and will assist you over there moving forward. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Latinamc01

1 Message

1 year ago

It’s terrible. My area of 77079 is still with no internet the representative was useless and kept trying the modem. I kept asking when the repair would be done and they said I need a technician to come out. I need internet to work. Other people in our neighborhood with different providers have internet just fine. 

1

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XfinityMarcus

Official Employee

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1.5K Messages

Latinamc01 thank you for using the community forums page and letting us know about the service disruption you are currently experiencing. I would be more than happy to take a look into what exactly is going on in case any additional information is available. Can you share with me the information currently being displayed on the Status Center page when you view it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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