Skip to main content

    Support

    Offers

HOUXFi's profile
HOUXFi
1st Reply
1st Topic
1st Like

New Poster

 • 

15 Messages

Friday, May 24th, 2024 3:07 PM

Closed

Houston Internet Outage - Oak Forest

After 5 days of waiting for xfinity to come fix things, they have decided that they may come by tomorrow morning.  I have talked to them repeatedly about the cable laying in the street and across back yards.   The hazard poses a danger to the neighborhood.  Several people have tripped on the cable already.  Come get the cables out of the street!

Question

 • 

Updated 

11 months ago

158

7

XfinityOrlandoM

Official Employee

 • 

2K Messages

11 months ago

We do apologize for any inconvenience as a customer myself I rely on my Internet services not only for personal reasons but for work.

 

 When it comes to down cable lines we're not able to send a tech out until the service interruption in the area is resolved because the techs that reconnects the cable has to make sure the service is working as well.

 

So once the service issue was resolved we we're able to set up for the tech to come out and fix the hazardous cable line

 

I will reach back out to you to confirm that the repairs have been made

9

0

HOUXFi

New Poster

 • 

15 Messages

@XfinityOrlandoM​ Please define service interruption for me.  Why does Xfinity not consider a downed communications line to be a service interruption.  It's Xfinity's cable that is lying across the street.

11 months ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@HOUXFi, if there is a wider issue in the area, as is currently in progress, the techs would not be able to determine if a reconnected cable is active and working. My colleague has submitted the appropriate information about the downed line, so that the local tech teams are aware and have a record of it, so it can be dealt with. I hear you on the urgency, and rest assured our local tech teams are working as fast as they can to get this resolved! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

HOUXFi

New Poster

 • 

15 Messages

Can you at least tell me exactly what the "wider issue" is?

11 months ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@HOUXFi

 

The wider issue would be all the damages created from the storm, Currently we show the service are back up in your area which allows for the repair team come repair the damaged line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_i0lw3f

1 Message

I'm in the same neighborhood.  When was service restored to the area?  I haven't seen a Xfinity truck in Oak Forest all week.

11 months ago

0

bcworth

New Poster

 • 

3 Messages

11 months ago

@HOUXFi Let me know when you get service... I am in GOOF as well

0

0

HOUXFi

New Poster

 • 

15 Messages

11 months ago

43rd & Mall - Oak Forest

1

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@HOUXFi, thanks for the update. Our techs are continuing to work and as mentioned, we do have your case with the local tech team. We are also posting updates here : https://texas.comcast.com/alerts/ Thanks for your patience! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

HOUXFi

New Poster

 • 

15 Messages

11 months ago

I was supposed to have a tech come by this morning between 8am-10am.   Never showed.   Xfinity did however text me that my internet was back.  Except it’s not.  Send a tech. 

0

0

HOUXFi

New Poster

 • 

15 Messages

11 months ago

Please send a tech ASAP.

0

0

HOUXFi

New Poster

 • 

15 Messages

11 months ago

This is what the problem is:

3

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@HOUXFi  You still have the special request order open for the tech to come out and attach the line

 

I do apologize if the wrong expectations were set, due to the large issue with the storm and techs availability these work orders can get rescheduled/delyaed,  but our awesome tech will get out there as soon as possible

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

HOUXFi

New Poster

 • 

15 Messages

When can I expect someone to come fix this?

11 months ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

Great question right now I still it's scheduled for 5/30 but depending on scheduling and other issues in the area that could get delayed or updated again.

 

 I do apologize for any inconvenience our teams are working around the clock to get everyone's services back up and running

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

HOUXFi

New Poster

 • 

15 Messages

11 months ago

Also this part, in case you needed confirmation:

0

0

forum icon

New to the Community?

Start Here