Visitor
•
1 Message
Hot cable
Voltage on my cable coming in my house cable is so hot its melting it i live at [Edited: "Personal Information"] i called xfinity last night was on phone for over an hour no help i fear my house could catch fire a nd all they say is we can’t come out till monday to fix my interenet issuse they where not concerned that there cable is so hot its melting they should pf came out as soon as i told them safety of your customers should always come first
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@Mwentz1966 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. I am happy to look into the account for you and look at the ticket. Could you please send our team a direct message with your full name and address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0