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Nfisher232002
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5 Messages

Wednesday, January 3rd, 2024 11:24 PM

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Horrid Customer Service!

You have now outsourced ALL customer service.   Even Retention!! Unbelievable!!  Horrid,  Horrid! It's not even possible to get a U.S. representative anymore! 

Question

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Updated 

1 year ago

87

6

XfinityJanelle

Official Employee

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1.5K Messages

1 year ago

@Nfisher232002 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your account. If you need assistance please let us know. 

2

0

ShirleyA

Visitor

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2 Messages

I cannot access a secondary email address. xfinity prompts me to change password using my home wi-fi. I am at my house in Florida that does not use Comcast. How can I change the password in order to retrieve my email?

1 year ago

0

XfinityBillie

Official Employee

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3.3K Messages

@ShirleyA Thank you for taking the time to reach out to us here on our Xfinity Forums. If you are being prompted to connect to your in home Wi-Fi to reset your password it is a security feature. We wouldn't be able to bypass that on our end. You might try contacting our Xfinity Customer Assurance team to see if they have the ability to help you with that password reset. They can be contacted by calling 1-888-565-4329.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Nfisher232002

5 Messages

1 year ago

I went in person.   I cancelled everything but my cable.  I will cancel that when I figure out a new company or if I want to stream.  I refuse to deal with a company that has outsourced absolutely all their customer service including their retention department!!!!!!  I am absolutely disgusted with Xfinity.   You have officially lost me as a customer.   Ylh are an international company that has monopolized cable in the United States.  You do not care at all about your customers. 

1

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XfinityJanelle

Official Employee

 • 

1.5K Messages

We are live official employees on the Community forums, we are a US based customer care team. We are happy to assist you at any time with your account. If you need anything in the future please do not hesitate to ask. Have a great evening! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

1 year ago

Thank you for your feedback, we are always happy to assist you on the community forums page. If you need anything further please let us know. 

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