Visitor
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1 Message
Horrible tech/service
Tree took wires off telephone pole...got blown off...wasted our 4 day holiday by getting no call and no shows from the techs..and one supervisor...definitely not happy..once fixed we will go elsewhere for our internet and such.
XfinityJeff
Official Employee
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534 Messages
2 days ago
Good morning @user_0bs19u, and thanks for reaching out to us with your issue on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues that you are having with the line, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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