Visitor
•
1 Message
Horrible service
So my wife needed a new phone. Just an upgrade. In and out right oh no
1 1/2 hours later we are done. Then get home the new phone doesn’t wirk
get text from Xfinity phone was put under the wrong accout
hows that my fault
now wife is without phone for a day.
cone back in the next day Sunday I’m going in 2 hours waiting for the second time
still no phone service for her
xfinity [Edited: "Language"]
XfinityJustinM
Official Employee
•
734 Messages
4 hours ago
Oh goodness, that is quite the inconvenience! Our team is here to help in any way that we can. We'll need some additional information to get things flowing in the right direction. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0