4 Messages
Horrible service
5 outages in the past week and a half. No answers, no one from the company to speak with, and yet I’m still paying $110 per month which is outrageous even for good service. Only thing I’ve heard since this is started is that my bill is going to be taken out. You should be reimbursing people for this! Not what I pay for!
XfinityAntoine
Official Employee
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1.4K Messages
1 day ago
Thank you so much for reaching out, user_02nsvf! That's as unacceptable to us as it is to you. I will personally see that you're not paying for any amount of time that you were not able to use services. I want to get to the bottom of this for you, so we can get some answers. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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106K Messages
11 hours ago
Concern moved here to the Customer Service help section.
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