3 Messages
Horrible Service. We pay over $300 a month for years. Way too much and [Edited] customer service when needed.
Unfortunately I'm forced to keep TV & home phone because my elderly parents live here. If it weren't for them I'd cancel all our services and get internet from someone else. We pay just over $300 a month for TV service to 4 tvs (mind you we don't even have all the premium channels!), home phone and internet.
Recently one of our sett op boxes died. After HOURS of trying to get a human on the phone or chat I finally got someone on a chat. After about a hour of extremely slow replies from the agent they sent me a box. It'll only cost me $15 bucks for them to mail me a replacement RENTAL box that THEY own that DIED of which they charge me $10 a month for. Ridiculous. I also specified WHICH of my cable boxes died and it seems the agent just ignored that.
2 days later (That was fast) I get the new box in the mail. It's an older version that looks well used. I reluctantly hooked it up and it does work but it's EXTREMELY slow vs the one we replaced.
I reached out to the chat again to ask if they could send me the equivalent replacement and they told me that they mailed me the latest and greatest box and there's nothing more they can do.
Bull oney.
[Edited: Inflammatory] customer service. Amazing a company that reported 3.6 billion of adjusted net income for the 3rd quarter of 2024 won't spend some of it to have live real human beings based in the usa to help their customers. I guess that $15 dollar charge to the customer to replace YOUR equipment that you earn $10 PER MONTH rental fees for helps pad that a bit! Way to go Xfinity!
[Edited: Language]
EG
Expert
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110.2K Messages
4 months ago
The concern is not "Community Center / Guidlines" help related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.2K Messages
4 months ago
You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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firehawk618
3 Messages
4 months ago
Update. I took the broken and replacement box to their store. It's only 25 miles each way to go to their store. Dinked around in there waiting for help. Got given a new box and account issues "fixed". Get home and install new box. [Edited: Inflammatory]. This one is stuck in a boot loop. Keeps asking if I'd like to keep voice assistant turned on. No matter what you select a minute or two later it'll ask the same question again.
Try to get help on the phone. Good luck with that. Insanity. [Edited: Inflammatory]
(edited)
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