Horrible horrible customer service

One star isn’t good enough for this “place of business” Being a Diamond Xfinity customer for the past 19 years, I can definitively say I have never had such a horrible “customer service” experience as I had today at the Indiana PA Xfinity location on Oakland Avenue. After reading some of the other reviews and looking at the poor ratings, I would think Corporate should make some changes. I had been trying for 2 weeks to get someone on the phone from Xfinity, but being unable to get through or have someone return a scheduled call time, I decided to drive the 1.5 hours to talk to someone face to face. That was a mistake. Not being the primary on the account, they refused to show me phones or share features, nor would they offer what internet plans were available. They didn’t ask whether I was opening a new account or if they could help with something else. When I said I was not the primary, there was no further conversation. The most they had to offer was “bye” and I could go to another store because they deal with this all the time, when people come in and are not the primary. Ironically, Leon, by phone, was able to add me as primary, explained variety of plans and updated current plan. All following Xfinity guidelines. I was told “these four walls” prevented in-store from doing anything. Ignorant, rude, condescending and arrogant, along with loud, obnoxious and literally having one “employee” tell the other to walk away from me as he continued to harass me when I asked to speak to someone else, pretty much sums up the visit. Unfortunately, there were other customers in the store which caused an embarrassing situation to the point where I questioned the fact that this was possibly happening. I did finally speak to someone in the United States that exemplified Customer Service. If not for Leon’s assistance, our 19 years with Xfinity was close to termination. I purchased a new phone and changed our plan; Leon exemplified the meaning of customer service which 2 of the 3 employees working today didn’t know the definition of the word.