Visitor
•
2 Messages
HORRIBLE EXPERIENCE
11/11/2026
ECM [Edited: "Personal Information"]
ECM [Edited: "Personal Information"]
Escalation
Supervisor placed call on mute for 10 mins. Refused to help with RCS issue that has been going since 11/10. Spoke to 4 reps and 1 supervisor. No resolution. The supervisor eventually returned to the line and then hung up on the phone. I was informed the issue will take 3 days to fix.
XfinityFrank
Official Employee
•
2.8K Messages
35 minutes ago
Hi there, @user_d3utlf. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with RCS and with engaging with agents. Usually we would troubleshoot this issue with you and if it is not resolved, a ticket would be opened. However, being hung up on is not something that should ever happen. We would be happy to go over things with you again to see if we can get you going. Could you tell me what is happening with RCS including any error messages you're receiving?
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