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user_vz31r5
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Visitor

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2 Messages

Monday, May 4th, 2026 5:20 PM

Horrible ex-customer service

Canceled service 3/10/26. Received confirmation number and told I would receive a refund of $15.80. I received a past due bill and contacted customer service. I was told by customer service representative Siddhi that my account was in good standing and the past due bills would be removed. Now in May I received a bill for $407. I have talked to multiple people who have put me on hold and hung up on me. Now they are saying I owe $129 to get rid of the bill and account. This seems like shady business practice. After being on the phone for over an hour I was hung up on again 

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41 minutes ago

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XfinityJosephA

Official Employee

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2.2K Messages

2 hours ago

Hello @user_vz31r5 our team can help you with the bill and the closed account. When it comes to a billing concern like this it's best we work in a direct message, so we can review account specific information right away. But we can make the situation right! You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you could also provide the confirmation number or any screenshots confirming the date the account closed this would be perfect 👍

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user_vz31r5

Visitor

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2 Messages

I have been hung up on my multiple representatives via phone today. I have started a direct message chat and been disconnected once already even through I was replying 

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1 hour ago

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XfinityPeterH

Official Employee

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2.7K Messages

 

user_vz31r5 Understood. Our team is here to help. Please send us a DM so we can look at your billing details together and come up with a resolution. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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41 minutes ago

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