Horrible Customer Service

I have been a XFinity customer for almost 10 years and this experience has caused me to cancel my account and never turn back. I moved into my new home at the end of June. I had my services transferred to my new home and scheduled an appointment to get my services turned on and setup correctly. The woman who helped me transfer everything was amazing and did everything to make it go smoothly. The technician arrived and was unable to find a connection to the actual home so he shared that this would require a line team to establish connection from the outside pole to the home. I understood and was fine with that. I was told by the technician that a supervisor would call. That never happened. I called XFinity and was met with no record of the issue that was discovered the day of my tech appointment on Saturday. I spoke with a woman on Sunday who said that we would make an appointment for the following day from 7am-10am to resolve the problem. I took off work to be there for the appointment and no one showed up. I then called and was told the actual timing was from 6am-11:30pm and someone would call me with updates. No surprise, I received no phone call. I waited until after work Tuesday to see if anyone would call and that never happened. So I called again and got to speak with a supervisor. This supervisor was particularly not helpful and someone scheduled an appointment for Saturday without asking me or checking that I was available. I let it go and stuck with the Saturday appointment. The next day, Wednesday, something just didn’t feel right so I called again. I spoke with another supervisor, Angelo, who said all the right things and said that we were escalating this and that a line team would be out to my house on Thursday. I finally felt like something was happening. Angelo was adamant to keep my phone line open so he could reach out to me to update me. After Wednesday, I never heard from him again and NO ONE showed up or updated me on this speciality request for my internet service. So I let it breath because of the upcoming Saturday appointment. Well Saturday rolls around and it was the exact same appointment I had a week before to get my services turned on. The technician ran into the same issue and actually had no report of the previous issue the first tech had. I went to the XFinity store that day and cancelled everything. I am so disappointed in XFinity. I had to call every day to advocate for myself and demand answers. I was lied to and I was given false promises. I will not be returning and I will warn anyone who attempts to start service that if it is not the bare minimum work to get you a connection, you might as well call it quits. There is no communication. There is no professionalism and I am so disappointed. Never have I ever had to beg a company to come do the work so I can pay for the service monthly. Never will I do this again.