Fejj's profile

Visitor

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1 Message

Monday, March 30th, 2026 7:11 PM

Horrible customer service

All I want is account put in 1 name. Hours upon hours of wasted time with bots and AI. Finally live person and accomplished nothing

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Official Employee

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94 Messages

2 hours ago

Hello @Fejj and thank you for expressing your concern on our Xfinity Community forum.  It sounds as if you've experienced some frustration, and we'd like to help.  

You do have the ability to manage your account online. 

Please look here https://www.xfinity.com/support/articles/primary-and-secondary-accounts for information on how to do so. 

If that information proves unhelpful or doesn't work for you, or you need assistance beyond that, please let us know and we can further assist you with addressing your concern here! 

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