Visitor
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1 Message
Horrible Customer Service
Apparently, in Xfinity training they don't value the current client.
We've had freezing pictures time and time again. Outages and interruptions.
Their phone and Internet services are not user friendly and after waiting 30-40 minutes, the person that finally answers is even less friendly.
The final blow was a so called "retention dept" had the worst service giver who told me to "leave, you'll be back", in an arrogant tone.
No, I won't. IQ Fiber really focuses on servicing clients
XfinityJanelle
Official Employee
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2K Messages
1 hour ago
Hey @user_h0wk7m , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out with your concerns. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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