Visitor
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2 Messages
Horrible customer service
Another lost customer I just spoke to one of your reps who was horrible and had no idea what you guys offer he simply allowed me to hang up without any attempt to get my business back what a joke guess I’ll give Verizon a try
XfinityJeniece
Official Employee
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3.5K Messages
11 hours ago
Hey there, @user_x9qjvn, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and we do not want to lose you as a customer. I would be happy to help with turning this experience around. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_x9qjvn
Visitor
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2 Messages
11 hours ago
How do I send you a direct message
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