1 Message
Horrible customer service
Why does xfinity refuse to make repairs? Why does xfinity refuse to call you back? Why does xfinity make promises to fix it and never show up? The answer is the leadership team is the problem. They don’t care. They refuse to hold their team accountable for bad behavior and empty promises.
XfinityJeniece
Official Employee
•
2.5K Messages
3 months ago
Hey there, user_fwq28r, thanks for reaching out through Xfinity Forums regarding your customer experience. We definitely want to ensure that your services are repaired and working for you. I work from home and I know how important it is to have a solid connection.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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