Horrible customer service lying to me

I chatted on Friday for a payment plan also requested to change my plan, when I was called they told me there was no payment plan he would help me.  I believed yet another customer service representative only to do a survey and here comes Sunday service disconnected.  One again chatting her telling me she’ll help blah blah and a code put I. So this wouldn’t happen again understood my frustration only to come home after surgery this morning for it to be off.  Lies, lies, lies.  I have been a loyal customer for many years I’m over it.  Can not even chat as if they blocked me from speaking to anyone this is so sad. I will look into another service I finally have to leave your service alone.  It’s all lies.