horrible customer service - fradulant practices for closing account and lowering billing

I called several times in the past few weeks only to get shoved into me the mobile service and the rep said literally the only good billing deals are for new customers. After hours on the phone i couldn't get my services to end. The rep promised me they will end my services only to log on this morning and this is not so. Google tells me they are protecting their own metrics as they get a ding for closing an account. So after hours of spending time there is no feature on line that i can end my services. There is no way that i can do it on the phone with them. This is fraud

I am complaining to the BBB and going to the office today with their carpy equipment to end my life with them   so horrible  becarefull you all