1 Message
Horrible customer service and horrible internet connection.
I was supposed to receive a call today from a Supervisor for technical problems that have been happening for over a year and a half (photos) to prove it. Never received the call even after I asked to be elevate to level 3. The Hub and nod either need to be worked on along with the lines needing upgraded. I'm tired of being ignored and having to talk to someone in a different country. This needs to be fixed ASAP...
EG
Expert
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110.8K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.2K Messages
2 years ago
Hey @user_c2d389 thank you so much for using our Xfinity Support Forums to contact our team. We are sorry to hear about your experience with our internet and trying to get help with this all. We are happy to work together and make this right for you. To get started can you please send us a private message with your full name and service address. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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