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user_qqz7co
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Tuesday, July 30th, 2024 10:58 PM

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Horrible customer service and AI bot

Not able to talk to a direct customer service when you want to. They make you reset your box anyways. signed a 2 year contract with them. Worse service ever cause the signal always goes in and out with. I will be switching once contract is up. The worst provider ever

Question

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Updated 

9 months ago

74

2

XfinityJanelle

Official Employee

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1.5K Messages

9 months ago

Hi @user_qqz7co Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service. I would be more than happy to offer my assistance looking into this further for you. If you would like assistance please let us know. 

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0

user_6f4bt6

1 Message

9 months ago

We paid over $200 for Triple Play Package from Xfinity. For the past few months, phone service is inconsistent (miss phone calls), TV channel reception are spotty, and internet are inconsistent (slows down). Since this weekend, ESPN is blurry and some PBS channels are not connecting. We tried disconnecting and reconnecting the coaxial cable, and reset the TV box, cable box. When you call 800-xfinity, xfinity do the rope a dope around via their automated system and request you to reset the box. Essentially Comcast is an embarrassment as an American Company. Xfinity and beyond the level of incompetence. Comcast should be classified as a US Government Agency.

1

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_6f4bt6. I appreciate you reaching our Forums regarding your services, I know the importance of being able to enjoy what you're paying for. You've reached the right team to assist with these issues, please send a DM with your full name and full service address to help.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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