Horrible chat service

Last year I was promised if I signed up for Xfinity mobile at $10 a month I would save overall on my bill including my home internet. The chat agent promise me the price was locked in there were no hidden fees and I would save money. That happened until this upcoming payment where my Xfinity mobile bill increase 500%. I've been chatting now for an hour I keep getting switched from one agent to the other and every time it's start over and every time it's -rest assured I'll take care of this for you. They never do anything All they do is switch from agent to agent. Xfinity is the absolute worst.

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XfinityPeterH

Official Employee

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2.9K Messages

17 hours ago

user_zx59mh If I had that big of a jump in my monthly rate and not getting the help desired I would be reaching out too. We are here for you. Please send us a DM with your full name and complete address.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_zx59mh

Visitor

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2 Messages

I have already filed a complaint with the FCC. I also plan on filing a better Business Bureau complaint. And I'm going to send in a formal written complaint to the Massachusetts attorney general.

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16 hours ago

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Customer Service

user_zx59mh

Horrible chat service

XfinityPeterH

user_zx59mh

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