Visitor
•
3 Messages
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative updates is getting very frustrating!
XfinityPeterH
Official Employee
•
2.8K Messages
2 days ago
When we reference an area being “declared safe,” that determination comes from local utility crews and emergency services, and it applies to specific infrastructure locations, not always visible residential areas. For everyone’s safety, restoration work can’t begin until those areas are cleared.
We know that doesn’t make the wait any easier, and we appreciate your patience while teams work to restore service as quickly and safely as possible.
1
0
user_4jkm75
Visitor
•
7 Messages
2 days ago
Yeah they just told me that I’ll be out for “scheduled maintenance” until 6/16. It’s an absolute joke it’s been 3+ days already.
0
0
user_zezihd
Visitor
•
3 Messages
13 hours ago
Update. Woke up this morning to see that the Xfinity app was saying that Highland Park service has been restored. My router was still off line. Rebooting didn’t help. Finally talked with someone that made a service appointment. Now after speaking with neighbors, I’ve come to learn that 20+ houses are dealing with the same issue. Someone got a hold of a mayor’s assistant, and she learned that Xfinity thought we were up and running, but realized that they were wrong! Supposedly they are dispatching a crew to investigate. Time to give a competitor a call. I had a similar issue with service on a home out east, I switched to AT&T.
1
0