Visitor
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1 Message
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative updates is getting very frustrating!
XfinityPeterH
Official Employee
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2.8K Messages
1 hour ago
When we reference an area being “declared safe,” that determination comes from local utility crews and emergency services, and it applies to specific infrastructure locations, not always visible residential areas. For everyone’s safety, restoration work can’t begin until those areas are cleared.
We know that doesn’t make the wait any easier, and we appreciate your patience while teams work to restore service as quickly and safely as possible.
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