U

Visitor

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1 Message

Monday, May 5th, 2025 4:26 PM

High speed ether net cable

I just had a tech install a new high speed modem but I can’t get the speed I’m paying for without a cat 8 ether net cable can you send me one I’m at 

Official Employee

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2.1K Messages

1 day ago

Hi there @user_jnpweq!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum!  We are so glad to hear from you and want to assist in any way that we can to ensure that you are having the best experience with your service.  Please be advised that this is a public forum, and we strongly encourage you to refrain from sharing any personal information on this platform, as it can be easily viewed by the public. For your privacy and security, we recommend keeping such details private.

If you are seeking any hardware for your equipment, the easiest way to obtain it would be go into any local Xfinity Store and have that given to you over the counter.  Our staff will have you in and out.  Alternatively, we can have that equipment shipped out to you with the charges being applied to your billing statement.  

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