Visitor
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1 Message
High Data usage
I have never got an email about my data before and now all of a sudden i get one saying im close to going over my data!? That doesnt make any sense. Ive had issues with my internet connection and the tech came a replaced an outside wire. and now all of a sudden im about to use all my data?? Its only the 10th of January. That makes no sense..
CCSelena
Problem Solver
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892 Messages
3 years ago
Hi there @user_d5d566! Thank you so much for reaching out to us here on our Forums page. I would like to take a look into your internet data usage issue and get you some information. Can you please send us a DM to start?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_7ac6f9
Visitor
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2 Messages
3 years ago
I am having the same problem. February was 60% more than we've ever had in a month over the last 2 years with the same usage, now not even 1 full day into March and already at 131gb!?!?
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user_246ee2
Visitor
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2 Messages
3 years ago
I am also experiencing this issue. From last September through January of this year, I have used 224-409GB. February 28th, I received an email telling me I'd used 75% of 1229GB. 927GB ended up being used in February. There's nothing notable about the differences in my internet usage in February. Now, not even two full days into the billing cycle, Xfinity claims I've used 58GB. I've unplugged devices, restarted my modem and router, checked which devices are accessing my router, and still xfinity reports GBs being "used" with each hour.
I contacted 1-888-565-4329 - Xfinity Customer Security Assurance. The agent put in a ticket and gave me a reference number, saying that someone would investigate and call me within 24-72 hours. I received that call about 8 hours later. The agent prompted me to do things like change my wi-fi password, turn off my wi-fi when not using it, and contact a "thirdparty" to investigate my modem (which I own). Those tips may be helpful for someone but certainly not me. He said that since I don't rent a modem from xfinity there wasn't anything he could do from that aspect. The agent was not helpful at all and could not even connect me with technical support or anyone who could investigate. Comcast xfinity needs to investigate how data usage is being calculated on their end. The agent said and did nothing to assure me that the issue is not with xfinity. Comcast: The honest thing to do is to investigate why customers are seeing unusual data usage and not assume the consumers are responsible for it and definitely don't dismiss the issue when customers don't find the usage is justified.
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