Hidden charges

A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges for the device as well.

This felt like services were sold without clear or honest communication. It has been extremely frustrating and disappointing. I even contacted customer service, and the only resolution offered was a $10 discount.

My takeaway: don’t trust verbal promises. Read the contract very carefully. They rush to close the sale in a few minutes and do not clearly explain all the charges you may end up paying.