Hi, I would like to request an XG1V4 cable box to replace my Xi6 box. How to I go about that process? Thank you!

Yep, chatted with Xfinity Support for at least an hour and was promised that I would receive an XG1V4 box shipped to me. Several days later (and as I expected) I received an XG2V2 box. Xfinity used to have great customer support but no longer. Paying $350 a month for cable and I can’t even get a 4k box that’s functional! The 4k Xi6 box I currently have is [Edited: "Inflammatory"]….streaming dvr functionality is horrible. Completely dissatisfied with Xfinity right now

Good morning @user_xioa55, I am sorry to hear that the box you received was the wrong box, but you have come to the right team that can take a look into this for you and get you the correct equipment. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it