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user_mjcq7x
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9 Messages

Saturday, May 18th, 2024 11:55 PM

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heroes and icons channel

Are they moving the channel again? I am still getting it, but the program guide is giving me the shows from the outlaw network.

Question

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Updated 

11 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

11 months ago

Great question, user_mjcq7x! You can check your Xfinity Channel Lineup currently available in your area and find out what channels are a part of your Xfinity TV Plan here. You can type in your address or log in to view the channel lineups. 

 

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user_mjcq7x

9 Messages

it does not even show up there.

11 months ago

0

XfinityThomasC

Official Employee

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2.4K Messages

@user_mjcq7x When you go to https://www.xfinity.com/learn/channel-lineup-bundles and submit your address is Heroes and Icons showing in your channel lineup tier? However, to clarify a different network is showing on the channel it should be listed? Have you performed any troubleshooting steps such as rebooting your TV box? Also, do you have our X1 voice remote? What happens if you request H&I through the voice remote? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

user_mjcq7x

9 Messages

11 months ago

When i am watching heroes and icons and pull up the program guide, the shows from the outlaw channel are shown.

1

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XfinityEva

Official Employee

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1.6K Messages

 

user_mjcq7x Are you still able to locate us as your provider through their network by entering your address? https://www.heroesandiconstv.com/schedule/ 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_1gtd38

1 Message

11 months ago

I'd like to know as well. With the guide all messed up AGAIN, my shows aren't being recorded. It's been this way for nearly 2 weeks now. 

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XfinityJeniece

Official Employee

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3K Messages

Hey there, user_1gtd38, thanks for reaching out through Xfinity Forums regarding your guide issues. We would be happy to help with troubleshooting. Have you tried to reboot the box to see if that helps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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