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user_tnbk13
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Visitor

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4 Messages

Monday, September 15th, 2025

HELP

I know outage in my area. Stupid support chat keeps saying I don’t have internet as part of my package. AND OF COURSE LIVE PEOPLE NO LONGER WORK THERE SO I CANT TALK TO ANYONE. 

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2 hours ago

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user_tnbk13

Visitor

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4 Messages

3 hours ago

Who can I call? I need a number for a live person. I’ve looked through various posts and none of the suggestions work. I think as soon as a working suggestion is posted they go in and change it to where that no longer works. 

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XfinityPeterH

Official Employee

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2.2K Messages

user_tnbk13 Having any service interruption would for sure be frustrating and if I were in your shoes I would be reaching out too. Our team is here to help investigate your account and connection. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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user_tnbk13

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4 Messages

3 hours ago

I will be looking for a different provider. 

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EG

Expert

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113.3K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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