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DAmy
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1st Reply

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2 Messages

Tuesday, June 3rd, 2025 2:10 PM

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HELP!

I'm moving and just realized Comcast has the wrong address.  I can't get alive person to address the issue.  I don't understand how you got the wrong address! What do I do if I can't talk to anyone?

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Updated 

4 days ago

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EG

Expert

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110.8K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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1.9K Messages

4 days ago

 

DAmy Thank you for bringing this to our attention. Our team is here to help you. Please send us your full name and make sure to include the addresses. Both the incorrect and correct one. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e


 

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DAmy

Visitor

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2 Messages

4 days ago

I finally got some help.  It's insane that you have to jump through hoops to talk to a human.  

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XfinityPeterH

Official Employee

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1.9K Messages

 

DAmy Thank you for the feedback and for letting us know. Please let our team know if there is anything we can help you with. We are here for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 days ago

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