Help with signal

Hello, thank you for taking the time to reach out on social media.  I understand your concern with the TV, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. Troubleshooting can be done through the My Account App or online at https://www.xfinity.com/support/tv#troubleshooting.

If you are trying to use it with a Wi-Fi signal there may be too much RF interference from appliances down there.