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user_0rhvdl
1st Topic

6 Messages

Monday, March 17th, 2025 10:14 PM

Help with service interruption

Our internet went down 3-15 at 12:01 am and has not been restored. We realize the storms have impacted but no info other than we are working on it when it is safe. This area is safe and power is on and was never lost. Monsters down no damage. It was suppose to be restored 3:05 pm today 3/17 but the message was changed to as soon as possible after that time was missed. Can’t get any other info. Most of this neighborhood works from home and it’s very frustrating that we can get any reliable update or a human to talk to 

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Updated 

2 months ago

17

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XfinityJeniece

Official Employee

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3.1K Messages

2 months ago

Hey there, user_0rhvdl, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with the service interruption in your area. Have you checked our Status Center for the most up to date information, https://www.xfinity.com/support/status?

 

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user_0rhvdl

6 Messages

Yes we have checked every hour. It hasn’t changed since 3/15 at 12:01 am but one time which said it would be back 3/17 at 3:05 pm. Nothing else and no updates and no communication 

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2 months ago

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XfinityJohnG

Official Employee

 • 

1.7K Messages

I would be happy to check on that from here @user_0rhvdl. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_0rhvdl

6 Messages

I. Have just done this as requested

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2 months ago

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user_0rhvdl

6 Messages

Can you please let me know if you received direct message? Can you provide update. The status is still showing “as soon as possible .” Thus had been the message  since 3/15@ 12:01 am. This is frustrating and upsetting . 

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2 months ago

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XfinityJohnG

Official Employee

 • 

1.7K Messages

I did receive that information @user_0rhvdl, and I did respond through the direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 months ago

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