6 Messages
Help with service interruption
Our internet went down 3-15 at 12:01 am and has not been restored. We realize the storms have impacted but no info other than we are working on it when it is safe. This area is safe and power is on and was never lost. Monsters down no damage. It was suppose to be restored 3:05 pm today 3/17 but the message was changed to as soon as possible after that time was missed. Can’t get any other info. Most of this neighborhood works from home and it’s very frustrating that we can get any reliable update or a human to talk to
XfinityJeniece
Official Employee
•
3K Messages
1 month ago
Hey there, user_0rhvdl, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with the service interruption in your area. Have you checked our Status Center for the most up to date information, https://www.xfinity.com/support/status?
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