Visitor
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1 Message
Help with service cancellation
Is there a way to get my service canceled without a phone call before my next billing cycle? I am sick and unable to talk or go into a store right now.
Visitor
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1 Message
Is there a way to get my service canceled without a phone call before my next billing cycle? I am sick and unable to talk or go into a store right now.
XfinityFrank
Official Employee
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2.5K Messages
7 hours ago
Hello, @Randlma. Thanks for reaching out to us here on the Community Forum. Sorry to hear that you'll be leaving us, but we can certainly help set up the cancellation here.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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XfinityFrank
Official Employee
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2.5K Messages
6 hours ago
@Randlma, we want to thank you for reaching out on the Community Forum for help with disconnecting service. Good luck with your new provider, and we are here if you ever need service again. Take care!
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