Help with paramount premium

I just got Xfinity with Paramount & I cannot get in to Paramount. It wants to to pay for a subscription but that is included in my Xfinity plan.

Any suggestions?

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XfinityJeniece

Official Employee

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3.9K Messages

5 months ago

Hey there, @user_78azg8, thanks for reaching out through Xfinity Forums regarding your Paramount account. We would be happy to help you with troubleshooting your account. Are you trying to access Paramount+ or Paramount Plus with Showtime?

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user_78azg8

Visitor

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4 Messages

Peacock +

why is Xfinity Customer Service so BAD ???

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5 months ago

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user_78azg8

Visitor

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4 Messages

5 months ago

Actually it’s Peacock + that’s included in my 1 gig plan. Spent 45 min on the phone last night w/Xfinity. He was supposed to call me back today, but that hasn’t happened .
Horrible interface & Customer service.

still do not have what I paid for.

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XfinityJeniece

Official Employee

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3.9K Messages

@user_78azg8 Thanks for confirming that detail. We are aware of a known issue affecting Peacock activation. We are working with our engineering team to get this resolved as soon as possible. We appreciate your continued patience.

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5 months ago

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user_78azg8

Visitor

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4 Messages

Over one week, no resolution.

request refund

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5 months ago

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XfinityAdrienne

Official Employee

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1.8K Messages

Good Morning, @user_78azg8! Thank you so much for clarifying the issue being with Peacock+. At this time, we are aware of an issue that is not allowing our customers to activate the included Peacock+ with your subscription. Our engineer team is working on resolving the activation concerns, but there is not a current ETA for the team to fully resolve it. We would recommend continuing to attempt to activate folloowing the link in your email.

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4 months ago

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user_kxvywy

Visitor

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4 Messages

@XfinityAdrienne error code 3205 for the last 24 hours

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3 months ago

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XfinityKassie

Official Employee

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2.4K Messages

user_kxvywy Good morning, and thank you for reaching out to our Xfinity Forums Team! I'm sorry to see you are running into some difficulties with your Paramount Plus streaming. Before we get started on troubleshooting, can you please share any steps you have already tried? This will help in identifying where to pick up at, and we won't repeat the same steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_kxvywy

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4 Messages

3 months ago

Error code 3205 for the last 24 hours

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Customer Service

user_78azg8

Help with paramount premium

XfinityJeniece

user_78azg8

user_78azg8

XfinityJeniece

user_78azg8

XfinityAdrienne

user_kxvywy

XfinityKassie

user_kxvywy

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