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user_78azg8
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Visitor

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4 Messages

Monday, November 10th, 2025 2:45 AM

Help with paramount premium

I just got Xfinity with Paramount & I cannot get in to Paramount. It wants to to pay for a subscription but that is included in my Xfinity plan.

Any suggestions?

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59 minutes ago

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XfinityJeniece

Official Employee

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3.6K Messages

7 days ago

Hey there, @user_78azg8, thanks for reaching out through Xfinity Forums regarding your Paramount account. We would be happy to help you with troubleshooting your account. Are you trying to access Paramount+ or Paramount Plus with Showtime? 

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user_78azg8

Visitor

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4 Messages

Peacock +

why is Xfinity Customer Service so BAD ???

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1 day ago

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user_78azg8

Visitor

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4 Messages

6 days ago

Actually it’s Peacock + that’s included in my 1 gig plan. Spent 45 min on the phone last night w/Xfinity. He was supposed to call me back today, but that hasn’t happened . 
Horrible interface & Customer service.

still do not have what I paid for.

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XfinityJeniece

Official Employee

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3.6K Messages

@user_78azg8 Thanks for confirming that detail. We are aware of a known issue affecting Peacock activation. We are working with our engineering team to get this resolved as soon as possible. We appreciate your continued patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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user_78azg8

Visitor

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4 Messages

Over one week, no resolution.

request refund 

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1 day ago

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XfinityAdrienne

Official Employee

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1.7K Messages

Good Morning, @user_78azg8! Thank you so much for clarifying the issue being with Peacock+. At this time, we are aware of an issue that is not allowing our customers to activate the included Peacock+ with your subscription. Our engineer team is working on resolving the activation concerns, but there is not a current ETA for the team to fully resolve it. We would recommend continuing to attempt to activate folloowing the link in your email. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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59 minutes ago

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