New Poster
•
4 Messages
Help with electrical ground problems
I have had two severe thunderstorms in the last 2 months. I have lost two pieces of network equipment. I have everything connected to a UPS including a brand new CyberPower I got in July. I suspect surges are coming through coaxial line. Is it possible to have comcast tech come out and test the ground or install new/better ground connections? Even if the property does not have a deep ground into the earth they should still be able to at least attach to something else that gives the surge a better path than to go into my equipment. Earlier today Xfinity even confirmed the internet was down briefly. So guessing the lightning strikes are doing real damage and its not my paranoia. Can a agent reply?
Thanks
XfinityJeff
Official Employee
•
1.2K Messages
30 minutes ago
Good morning @insevin7, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with your equipment, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0