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user_2306b1
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Thursday, April 9th, 2026 4:48 PM

help with double billing to HOA

Our HOA in Naples has been na customer for years but since we changed management companies and Comcast began electronic payment we have been getting double billed with requests from Comcast for huge amounts of money. [Edit: "Private Information"].

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42 minutes ago

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XfinityPeterH

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1 hour ago

 

user_2306b1 Just to make sure I am understanding correctly, your HOA is getting bills from Comcast asking for money is that correct? 

 

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user_2306b1

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That is correct....the bills are being paid electronically and we are billed again asking for approximately 5 months of service fee over $50,000

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53 minutes ago

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XfinityAmira

Official Employee

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4.8K Messages

Understood, and thanks for clarifying, user_2306b1! This is definitely concerning, so let us see how we can further support you with this. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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42 minutes ago

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