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user_7qyzxm
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09/08/2026 7:08 PM

Help with compromised account

I received a call from Xfinity suggesting that I had probably been hacked and that there was some strange activity on my account. I told him I needed to call back and be sure I was talking to a legitimate Xfinity person. Please call me [Edited: "Personal Information"]
Deanna [Edited: "Personal Information"]

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6 hours ago

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EG

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120.7K Messages

6 hours ago

The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAirelle

Official Employee

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3.5K Messages

6 hours ago

 

 
Hi there, Deanna. You did the right thing by ending the call so you could verify that you were speaking with Xfinity. Please do not call the number back or share any passwords, verification codes, payment details, or other personal information with the caller.
 

As a precaution, please sign in directly at https://xfinity.com, change your password, and make sure two-step verification is turned on. You can then contact our Customer Security Assurance team directly at 1-888-565-4329. They are available daily from 8:00 AM to midnight Eastern Time and can review the account for suspicious activity.

 

We also removed the personal information included in your post for your protection.

 

 

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