Visitor
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1 Message
Help with Burying Cable Line Delaware
I have been trying to get a cable line for wi-fi in Delaware to a new build house since 9/20/26. Every time I call the 1-800 it is a different story. Just running behind, need to get a permit, need to remark lines because it has been too long, always only 1 step left and should be done in 3 business days (that was two weeks ago). No updates since then. Call today and they don't mention permits at all but say they have to work around all the other lines buried (no kidding - you knew that on 9/20?). Would love to speak with someone local to DE - not a 1-800 call center probably located outside of the US - that knows actually what is happening.
EG
Expert
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123K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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1.2K Messages
15 days ago
Hi @user_i9c7a8,
Thanks for visiting our community forums support page and sharing your experience with us. Line burials are different from our standard technician process, and can typically take up to 14 days to complete. You're past that window, so we'll definitely want to take a closer look at what may be slowing things down here. Our team works with local teams all across the country to ensure work gets done. Just send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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