1 Message
Help moving the Internet service
I’m moving to a new place and I tried to move the service to a new location but I got this message: “Good news! Xfinity service is included at your address.
We've partnered with your community to bring Xfinity service to your location”
What am I supposed to do? Do I cancel my current service or do I plug in my equipment?
Thanks for the help.
EG
Expert
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110K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3K Messages
3 months ago
Hey there, user_crp7cj, thanks for reaching out through Xfinity Forums regarding your move. Congrats on your move and I hope everything goes smoothly! I recently helped my sister move and my back is still hurting from carrying boxes! lol! We are here to help with getting you connected at the new location.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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