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Deltaxiiisquad
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Friday, May 10th, 2024 8:15 PM

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Help Moving Services

Due to a loss in my family, the government building they had lived in had to move the surviving member to another building.

I'm having issues finishing moving services from

[Edited: "Personal Information"]

To

[Edited: "Personal Information"]

Beyer signal is off and there a signal at Jefferson but Everytime I try to finish the transfer it says the Jefferson doesn't exist, and my account only listing my main home account.([Edited: "Personal Information"])

 

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2 years ago

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Deltaxiiisquad

4 Messages

2 years ago

Whoops sorry about the personal info stuff. Don't know what I was thinking. Blame the stress. 😅

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XfinityJeniece

Official Employee

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4.1K Messages

Hey there, Deltaxiiisquad, thanks for reaching out through Xfinity Forums regarding moving your services. I would be happy to help you with ensuring your services were moved correctly. We truly appreciate you bringing us with you to your new address. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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2 years ago

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