22 Messages
HELP! I want to add TWINS.TV to my plan
I need help from an Xfinity agent. I want to add Twins.TV to my plan.
An Xfinity channel (1261 in Minneapolis area) was created yesterday for Twins.TV. When I go to it, there is a message on the screen telling me that a subscription is required. It also tells me to go to Xfinity.com/upgradeTV. I can't find that channel on that web page. I've spoken twice to Xfinity agents today, and they couldn't help me either.
HELP!
user_24b826
Visitor
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1 Message
4 days ago
I am having the same issue. Where can we get some help? Ugh Xfinity [Edited: "Language"] it up again!
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user_xxewxl
1 Message
4 days ago
Same. Can watch on iphone, but not on Xfinity TV.
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user_4ipm3h
22 Messages
4 days ago
Why doesn't anyone with Xfinity respond to my question?
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sgtjohnrice
Visitor
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1 Message
3 days ago
This is the most ridiculous [Edited: "Language"] I’ve ever heard of. What a colossal fail on part of mlb, Twins and Xfinity.
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Berns7
New Poster
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4 Messages
3 days ago
If you pay for the tier to were you were able to watch the Twins early last year, then you can watch them now. For me it is on channel 1261. It isn’t through Twins.TV, it is through Xfinity cable.
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EG
Expert
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109.4K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3K Messages
3 days ago
@user_4ipm3h The link: https://www.xfinity.com/learn/channel-lineup can be helpful in deciding the cable package you would be most interested in to add the channels you would like. Do you see the channel you are speaking of?
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user_4ipm3h
22 Messages
3 days ago
I've now spoken to 5-6 Xfinity agents. None of them are local or even speak English as a first language. Therefore, they're not knowledgeable about Twins.TV or the history of ever-changing options for Twins broadcasts. The best I can determine is that the Ultimate plan is required to get the Twins.TV channel, approx $40/month increase from the Popular plan... i.e., pay for 60 additional channels that I don't want, so I can get one channel that I want... another bad deal from Xfinity. I'll probably buy the Twins streaming app for $19.99/month, even though I'd lose the advantages of the Xfinity platform. More of the same: terrible Xfinity customer service leading to low customer satisfaction.
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user_3y568u
1 Message
2 days ago
A post on this forum from stated "Feb 12, 2025 — TwinsTv is on the MLB app. You can pay $19.99 monthly or $99 for the year. You do not have to pay Xfinity for the Ultimate level added cost ." I checked my channel line up yesterday and 1261 shows as included in the Popular plan. WHY IS XFINITY FORCING ME TO UPGRADE?
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