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user_ngi4uv
1st Topic

Visitor

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4 Messages

Wednesday, May 7th, 2025 9:34 PM

Help Getting Utility Box Removed

Hi, I have a green utility that is on my private property inside my fence.  There are exposed wires.  I need to get this relocated.  This is not on an easement and the fence remains locked.  I called this in and the tech showed up and said that he wasn’t in the right department to handle this issue.  How can I ensure follow-up for this issue.  My landscaper will not begin work until it is relocated.  Help! 

[Edit: Personal Information]

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Updated 

1 day ago

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XfinityEmilyB

Official Employee

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2K Messages

1 day ago

@user_ngi4uv Welcome to our community forum! Thank you for reaching out so we can see if relocating the utility box is an option. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).

 

What size is the box? Are you able to post a picture here so I can recommend the next best step?

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user_ngi4uv

Visitor

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4 Messages

Yes.  Here is a picture of the box in my yard

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1 day ago

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user_ngi4uv

Visitor

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4 Messages

I can’t figure out how to make these posts public

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1 day ago

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XfinityJeniece

Official Employee

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3K Messages

Thanks for confirming! I would like to get a ticket submitted in order to get the box relocated. I will need some additional information from you. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 day ago

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user_ngi4uv

Visitor

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4 Messages

I just sent a direct message with the info you’ve requested.  Thank you!

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1 day ago

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