@user_p0b4oz Thank you so much for your post for help with your lines. We are always happy to help! I will start by saying if you do live in an area where the ground freezes or the ground condition during winter is not workable there may be delay on any underground work until those improve in warmer weather. With that if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Hey there, user_4jnrce, thanks for reaching out through Xfinity Forums regarding getting your cable buried. I can see how dealing with this cable for 2 months would be frustrating, and we want to ensure that this issue is resolved for you! Can you please send us a Direct Message, so we can take a look at the work orders at your location?
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmandaB
Official Employee
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2.2K Messages
1 year ago
@user_p0b4oz Thank you so much for your post for help with your lines. We are always happy to help! I will start by saying if you do live in an area where the ground freezes or the ground condition during winter is not workable there may be delay on any underground work until those improve in warmer weather. With that if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_4jnrce
2 Messages
1 year ago
I have had unburied cable for 2 months. You stated in a prior conversation we did not need to be home. What is the problem ?
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