Visitor
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1 Message
Help getting cable buried
There is an exposed cable that has been laying in my sidewalk and street since September 2024. My neighbor and I have requested this be buried countless times, and have been constantly promised someone would be out within 14 days, but the cable remains an unburied trip hazard. What needs to happen to get this taken care of?
XfinityJeff
Official Employee
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59 Messages
2 days ago
Good afternoon @user_se1poj, and thank you for reaching out to us on the Xfinity Forums, I hope you are having a good day! I am very sorry to hear that you have been trying to get that cable buried for so long, but you have come to the right place to get it taken care of. Could you please send our team a direct message with your full name and full address so we can take a look?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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