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user_6bjelt
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10/25/2026 1:44 PM

Help confirming a cancellation request

I requested cancellation of my Xfinity internet service through chat on October 22 and was told it would be completed within 10 days. That window hasn't passed, but I haven't received written confirmation and my account still shows active. Today's chat agent said a phone callback is required. I prefer to resolve this in writing. Could an official representative help confirm the cancellation status and next steps? Thank you.

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4 hours ago

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XfinityPeterH

Official Employee

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3.2K Messages

4 hours ago

 

user_6bjelt Our team is here for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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