Visitor
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2 Messages
HELP - Change plan question
I'm an existing Xfinity Internet customer. Under Change Plan, I see separate 1-year and 5-year price options, but when I select the 5-year option for the 300 Mbps plan, the details say, "Price is subject to change."
Could you please confirm whether the 300 Mbps plan shown in my account actually includes a 5-year price guarantee? If not, why is it listed under the 5-year price option?
Also, I already have Xfinity Internet service and my router is installed and working. If I change my plan to 300 Mbps, will I be charged the $39.99 Professional Installation Fee or Self-Installation Plus Fee? Since I am an existing customer and do not need a new installation, I would like to know whether these fees can be waived.
EG
Expert
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122.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.5K Messages
2 hours ago
Hey @user_JW , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your plan. I would be more than happy to offer my assistance. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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