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Jeremy_1016
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4 Messages

Monday, January 12th, 2026 6:34 AM

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Help activating Peacock premium

I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these activation. Thank you

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20 days ago

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XfinityJeff

Official Employee

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617 Messages

21 days ago

Good morning @Jeremy_1016, and thanks for posting to the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with Peacock that you are having, but you have come to the right place for assistance. Since we are already working with you over direct message, we will continue to do so for this issue.

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user_3abfa0

Visitor

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1 Message

21 days ago

I’m having the same problem and I’ve been trying to have it resolved with no success. Please let me know once your problem has been resolved since this might help Xfinity resolve mine. It’s almost a week and no resolution. 

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XfinityKassie

Official Employee

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2.3K Messages

 

user_3abfa0 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your Peacock activation. I'd be happy to take a closer look into what's going on, and get you in the right direction. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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Jeremy_1016

Visitor

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4 Messages

My Peacock is working now as the Xfinity support team submitted a ticket on my behalf to unlink my Peacock to my old account.

20 days ago

0

XfinityShawn

Official Employee

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2.2K Messages

@Jeremy_1016 We are glad to hear! My team is always here to help if you should need us in the future. Have a good night! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

20 days ago

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