Hello

Hello my name is [Edited: "Personal Information"] and I have been struggling for the past several months to get a pole and line ran where I live just to have internet with Xfinity. I have tried since July 2026 and on going. I had surgery in nov 2025. Found out I had endometrial cancer in dec 2025 jan through june 2026 I went through radiation and chemo. (This cancer started all because drs wouldnt either listen to me when I tried to tell them something was wrong or they couldnt find anything so they said...well it got worse as u can see so yeah) I have been through a lot while working a full time job from that i was finally able to get hired on with while I was recovering from surgery and the treatments...well my job requires a hard wired internet and not this wireless via T Mobile that I have. They been kind enough to roll with it where i been going through a lot but now they have higher ups breathing down their necks and demanding I get hard wired internet.  So when I call xfinity they schedule a technician right? Technician comes out to my home inside my front door looks at me tells me "your going to need a pole and a line ran. I will submit the ticket and you should know something soon". And then they leave. About a week later i call xfinity to check the status they say " im sorry but that ticket was cancelled. Let me see what I can do for you". Then they schedule another technician to come out to do what the first one does, they say the same thing and leave. Guess what's cancelled about a week later? Yep thats right my ticket. I am writing you all because I am sick and tired of poor customer service. If they dont want to run the line then they need to say something. If they dont want to do the work they need to say something. Quit this stupid repeating cycle they got going on. A lot of people find customer service awful and pathetic just to let u all know. I am very patient kind nice person. A person can only take so much though. My mind and body is still trying to recooperate from all the heck its been through. Im trying to recooperate mentally too. So as far as the internet goes, Its a simple thing that needs to get done. Come to my home find out if I need a pole and line both ran and do it. Sadly xfinity I believe is the only provider in my area so im kind of stuck with them. But anyways I wasnt able to work today because of this issue not that anyone cares but just letting this all been known so hopefully something will get done about it. I have nothing left to say other than im disgusted on how I been done. Its sad and pathetic and says a lot of not good things about xfinity.