Visitor

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2 Messages

Monday, September 15th, 2025

Hello

I tried chatting with someone in the app but couldn’t help 

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Expert

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113.3K Messages

4 hours ago

@user_ugen6g 

Please post the nature of your issue in detail right here, but be sure to exclude any personal information.

Visitor

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2 Messages

3 hours ago

I needed to speak with someone about my account being suspended 

Official Employee

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1.7K Messages

Hi there, @user_ugen6g! Thanks for reaching out to us here on the Community Forum. We can answer any questions you may have about account suspension. Let us know how we can help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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113.3K Messages

2 hours ago

Ok, I'm moving your concern to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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